THIS WAY UP appreciates and welcomes all feedback. Sharing your experience and suggestions helps us improve the quality of our service and helps us to better support others.

To share your feedback, you can contact us by phone on (02) 8382 1437 or email contact@thiswayupclinic.org.

You have a right to comment on care and have concerns addressed. Your feedback or complaint will not affect the care you receive from us and your information will be handled in line with the Australian Charter of Healthcare Rights. If you have a complaint against our health service, please contact us via the process outlined here.