Therapy on Demand
We’ve partnered with HCF to give eligible members access to a range of evidence-based online treatment programs
Welcome to THIS WAY UP, a community of over 250,000 Australians who have taken steps to improve their mental health and wellbeing.
Here at THIS WAY UP we offer a new way to do therapy: available online, 24/7, and from the comfort of your own home. We’re ready when you are.
THIS WAY UP is proud to partner with Australia’s largest not-for-profit health insurer, HCF. Our unique partnership means that HCF members can use their eligible* extras cover toward a range of evidence-based THIS WAY UP programs at a time and place that works for them.
Our team of world-leading specialist psychiatrists and clinical psychologists at St Vincent’s Hospital Sydney, UNSW, and the Clinical Research Unit for Anxiety and Depression (CRUfAD) have over 35 years of real-world experience. We know that people get better when the right tools are in their hands.
THIS WAY UP has more than 18 online programs available, designed to help you understand and improve mental challenges such as stress, insomnia, anxiety, depression, OCD and chronic pain. Our offering includes free wellbeing programs, prescription-only programs, and self-funded programs. HCF may reimburse the cost of eligible self-funded programs up to your available mental health services extras limits.
Research has shown that our online treatment programs are just as effective as face-to-face therapy, and the good news is you can get started today:
- Sign up: Create a free account with THIS WAY UP. It only takes a few minutes.
- Select your insurer: Once you’ve confirmed your email address, choose HCF as your health insurer.
- Choose your program: Find the mental health and wellbeing program that suits your needs from the list of eligible programs that HCF covers*.
- Begin: The most important step is to start! If you opt for a self-funded program, submit your receipt as a claim to HCF via online member services or the My Membership app, or visit a branch. HCF will reimburse the cost of eligible THIS WAY UP programs up to your available extras limits*.
If you have any questions about your membership or eligibility for this offer, contact the HCF Wellbeing Team at [email protected]
Not Sure which program is for you?
Take a Test to Help You Choose a Program
If you’re unsure which program to pick, take our anonymous online test to check how you feel and see which program may be suitable. This test will show you your levels of stress, anxiety, or depression and will make suggestions on what you can do next.
Watch this video to learn more about our programs
DISCLAIMER
* Depending on the level of your extras cover, HCF will reimburse the cost of THIS WAY UP programs up to your available Mental health services limits. You should make your own enquiries to determine whether THIS WAY UP is suitable for you. If you decide to use this service, it will be on the basis that HCF won’t be responsible, and you won’t hold HCF responsible, for any liability that may arise from that use.
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